RBI asks banks to facilitate accessibility of payment systems for persons with disabilities

India economy


Reserve Bank of India. File

Reserve Bank of India. File | Photo credit: Reuters

On Friday (October 11, 2024), the Reserve Bank of India (RBI) asked banks to review their payment systems to ensure easier accessibility for persons with disabilities.

All walks of life, including people with disabilities, are increasingly using digital payment systems, a circular said.

“To promote effective access, payment system participants (PSPs), i.e. banks and authorized non-bank payment system providers) are advised to review their payment systems/devices in terms of accessibility for persons with disabilities,” the report said.

Based on the assessment, banks and non-bank payment system providers can make necessary adjustments in payment systems and devices such as vending machines, which can be easily accessed and used by persons with disabilities, the RBI said.

The RBI also asked them to refer to the accessibility standards issued by the finance ministry in February.

When selecting possible solutions for this purpose, care must be taken to ensure that the changes or improvements do not compromise the security aspects of the systems, the central bank said.

PSPs have been asked to submit to the Reserve Bank within a month details of their systems/devices requiring retrofit along with a time-bound action plan to achieve the same.

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